Customer service is important to us. We want your shopping experience to be fast, friendly and most importantly secure.

Our on-line shop front is operated by 64 Media.

Privacy Policy

64 Media is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalize your shopping experience with us; that's all.
64 Media uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from 64 Media only last while your browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Security Policy

When purchasing from 64 Media your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.
If you have any questions regarding our privacy policy, please contact our customer support centre    office@64media.com.au or phone 130064media

Pricing Policy

Our pricing is based on our research, development, and facilitation, which is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000. Product prices are dynamically updated by our in house purchasing system when price changes are necessary (where applicable).

Warranty & Returns Policy

Our returns and warranty policy for services and product (where applicable) is listed below. Please read this carefully before purchasing from 64 Media.

64 Media Presentations, Workshops & Events (64 Media events)

Bookings:

Bookings for 64 Media presentations, workshops and events (64 Media events) are fully transferable. Except as required by law, bookings for 64 Media events are not refundable unless the event is cancelled by 64 Media. 64 Media reserves the right to add, withdraw or reschedule 64 Media events and/or to vary the event program, pricing and venue.

Products: Other returns or replacement (products)
• An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned. Please email us at: office@64media.com.au or phone 130064media for further details.
• The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible. Please email us at: office@64media.com.au or phone 130064media for further details.
• All costs incurred in returning the product to us for repair, replacement or credit, are your responsibility.
• Warranty on all equipment will be the manufacturers warranty (where applicable) and at the manufacturers discretion.
• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned.
• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
• We will not accept goods sent to us as receiver pays or without a clearly marked RA number.
• If an RA number can't be identified 64 Media will be unable to accept delivery of the returned goods.
• An RA number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us.

Returning Product for Credit
• An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned. Please email us at: office@64media.com.au or phone 130064media for further details.
• Products are non-refundable once opened.
• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
• We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements.
• We do not refund or credit for incorrect choice.
• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
• No goods will be accepted for refund or credit after 7 days from the date of invoice.

General Conditions
• RA's are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.

Disclaimer

Participation in 64 Media events is wholly at your own risk. You agree that you will not hold 64 Media liable for any illness, personal injury or loss of property sustained during or as a result of taking part in any 64 Media event, whether or not caused by the negligence or misconduct of 64 Media, its servants and/or agents.

Credit Card Policy

Credit Card Disclaimer: You agree that the information you have provided in relation to any credit card transaction is complete and correct, and you authorize 64 Media to debit your credit card the amount indicated on this form. You warrant that you are authorized to use the credit card details for the purpose of this transaction.

Conditions of Entry - Competitions

To enter competitions run on this site a valid email address must be given requesting subscription to the newsletter of 64 Media. The prize is a standard registration for one person  to a "Press Pass 1" workshop. The prize is valid for 6 months from the date of the draw. No refund of cash, product or equivilent service will be given in lieu of this prize. Staff of 64 Media and their families are not eligible to enter this competition.